Best Rate Guarantee

When you book through our
official website,
you can reserve at the best rate (lowest price).

Best Rate Guarantee Conditions

To apply the best rate guarantee,
the following conditions must be met.

  • Comparison with rates publicly available on Japanese domestic websites at the time of reservation.
  • Same conditions (hotel, date of stay, number of guests, room type, payment method, cancellation policy, length of stay, check-in and check-out times, etc.)
  • The plan must include identical ancillary services and benefits (such as amenities).

Exclusions from the Best Rate Guarantee

In applying the best rate guarantee,
the following cases will be excluded from the comparison.
Please understand in advance.

  • Rates not generally disclosed, such as corporate contract rates.
  • Rates intended for specific member organizations.
  • Rates sold by travel agencies and others where the hotel cannot influence the selling price.
  • Rates considered discounted due to proprietary points or coupons from other companies.
  • Rates from auction sites or group buying sites.
  • Package rates that include facility use, transportation, or meals in addition to accommodation.

If you have such questions:

Q：
The rate is cheaper on a different date but the same day of the week as my stay.
A：
Rates for different days are excluded.
Q：
I have a reservation for one night, but the per-night rate is cheaper on another booking site's "multiple night plan."
A：
Rates that are conditional on consecutive night stays are excluded from comparison. It is excluded unless the stay dates (arrival and departure dates) are the same.
Q：
The rate on a credit card membership site is cheaper.
A：
Rates targeted towards specific member organizations are excluded.
Q：
The rate sold by a travel agency is cheaper.
A：
Rates for products sold by travel agencies are excluded as the hotel has no influence over them.。